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<div class="control-group ticket_section"> <label class=" required control-label fname_335199-label " for="helpdesk_ticket_fname_335199">First Name</label> <div class="controls "> <input class=" required text section_field span12" id="helpdesk_ticket_custom_field_fname_335199" name="helpdesk_ticket[custom_field][fname_335199]" size="30" type="text" /> </div> </div> <div class="control-group ticket_section"> <label class=" required control-label lname_335199-label " for="helpdesk_ticket_lname_335199">Last Name</label> <div class="controls "> <input class=" required text section_field span12" id="helpdesk_ticket_custom_field_lname_335199" name="helpdesk_ticket[custom_field][lname_335199]" size="30" type="text" /> </div> </div>