PCB:NG will work with tube- and tray-packaged components. However, in order to do so, we will add a flat fee to your order for each such component.
The reason? Unlike parts available in tape, small quantities of components that were originally packaged in trays or tubes are effectively loose parts. Tray-packaged parts are removed from their trays, and sent in an ESD box. Tube-packaged parts are sent to us in tubes, but they're unusable for use with pick and place feeders (they're either too short, or mangled, or typically, both).
Thus, we need to effectively repackage such parts into something that our machines can work with. Hence the fee.
Want to avoid Special Handling Fees? Change your part to a tape-packaged equivalent, and our system will happily remove the fee.